Refund policy
Thank you for shopping with us! We understand the importance of being completely satisfied with your order. However, as a small business that supports artisans and focuses on small-batch production, we kindly ask for your understanding regarding our limited return policy.
Before you Purchase
We kindly ask that you thoroughly review the product details to ensure you’re getting exactly what you’re looking for. Please note that our products may have slight imperfections, variations in shape, or a rustic finish, which are characteristic of their handmade nature rather than defects.
Refund & Return Policy
To ensure a smooth experience for all our customers, please review our policy below.
Non- Returnable Items: Returns are not accepted for orders where the product meets the specified quality, size, and other details on our website but does not align with your personal satisfaction.
Refund & Exchange Conditions: We only offer refunds and replacements for items that are defective or damaged. If you need to request a refund or exchange for a defective or damaged item, please email us at info@aarthaliving.com.au
Refund & Exchange Eligibility:
If your product is damaged during transit, we will issue a refund to the original form of payment used for the transaction within 7-10 business days upon receiving the damaged item.
Our return policy is valid for 7 days. If 7 days have passed since your purchase, we regret to inform you that we are unable to process a refund or exchange.
To be eligible for a return, your item must be in the same condition as when you received it—unused and in its original packaging. An original order number is required for all returns or exchanges.
All returned items will be inspected. Once we receive and assess your returned item, we will notify you via email regarding its status. You will be informed whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified number of days.
Shipping Responsibility: Items must be securely shipped back to our facility. Products that are not returned as specified will not be eligible for a refund or exchange.
Processing time: Refunds may take up to 10 business days to process, depending on your bank's processing times.
Shipping Fees: Please note that shipping fees are non-refundable. If your order did not qualify for free shipping, you will only receive a refund for the cost of the item(s) you return. We recommend using a box for all returns, so please keep your original packaging.
Steps to Initiate a Return or Refund
Contact us via email at info@aarthaliving.com.au within 7 days of receiving your order and include the following information:
- A picture of the damaged product
- Your order number in the subject line
- The reason for the return
We will provide instructions on how and where to send your package. Please note that items returned without prior approval will not be accepted.