Privacy policy

Introduction

Aartha Living is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles ("APPs") under the Privacy Act 1988 (Cth) in Australia and the Privacy Act, 2020 in New Zealand.

Information We Collect

We may gather personal information during your interactions with our website, such as when you: create an account, make a purchase or place an order, contact us for support or inquiries. The types of personal information we collect include:

  • Personal Details: Name and Email address
  • Contact Details: Postal Address (Billing and shipping address) and phone number
  • Payment Details: Credit card details and other payment methods used for transactions (processed securely through third-party payment gateways)
  • Order Details: Order history
  • Technical Details:  IP address and browsing behaviour on our website

How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process and deliver your orders efficiently.
  • Customer Support: To update you on order status and respond to your inquiries, concerns, or other issues.
  • Service Improvement: To enhance our website, services, and overall shopping experience.
  • Marketing: To carry out marketing and promotional activities, with your consent.
  • Legal Compliance: To fulfill legal obligations and safeguard our rights.

Disclosure of Your Information

We may share your personal information with third parties, including:

  • Service Providers: Trusted service partners who assist us with order processing, shipping, and payment services.
  • Platform Provider: Shopify Inc., as our website hosting and e-commerce platform.
  • Legal Compliance: Law enforcement or regulatory authorities when required by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse how you use our website. You can manage or disable cookies through your browser settings.

Data Security

We prioritize the security of your personal information and have implemented robust technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, it's important to note that while we strive to protect your information, no online platform can be completely secure, and we cannot guarantee absolute data security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Your Rights

You have the right to access, update, and request the deletion of your personal information. If you wish to exercise these rights, please contact us using the details below. 

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Aartha Living
Email: info@aarthaliving.com.au